Frequently Asked Questions

Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.

Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order.

Q:  Does The Fiber Closet have a retail store and when is it open?
A:  Yes, our retail store is open to shoppers. We're located on US 36 in Rockville, Indiana.  The Fiber Closet is open Wednesday 10:00am-3:00pm, Thursday and Friday 10:00 am-6 pm and Saturday 10 am-5 pm. We are closed on Sundays, Mondays, Tuesdays, New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving and Christmas Day.  We are open Festival Hours all 10 days of The Covered Bridge Festival.

Q:  When will my order ship?
A:  Our normal processing time is 2-3 business days before an order is packed and shipped from The Fiber Closet. We do our best to ship within this time frame, but please feel free to call if you need faster shipping options. We will send a shipping e-mail once your order ships with any available tracking information. See our Shipping Information page for more details about our shipping process.

Q:  When does my credit card get charged?
A:  All payments are processed through PayPal Websites Payments Standard.  PayPal will give you a confirmation of your payment.

Q:  What does it mean if an item shows "backordered".
A:  If a particular item shows as "backordered" on our website, you are still able to place an order in our system if you would like us to send it when it arrives. We don't charge for backorders until they ship, and most backorders take an average of 2-3 weeks to be back in stock.  If the item is no longer available, we will notifiy you by e-mail.  We will keep your backorder in our system for as long as it takes to receive more stock, unless you choose to cancel it.

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